iWarranty Green Repair Network
Terms and Conditions
These terms of service (“Terms and Conditions”) constitute a legally binding agreement between you and iWarranty Limited (“iWarranty”) governing your use of the iWarranty Platform.
iWarranty’s website (including https://iwarranty.co/) (the “Site”), mobile applications (the “Apps”), and related services, information and communications are collectively referred to as the “iWarranty Platform.”
These Terms & Conditions (together with the documents referred to in them) govern your use of the iWarranty Platform and all related sites, services, applications, and tools, which we operate from time to time (the “iWarranty Services”).
INFORMATION ABOUT iWARRANTY
The iWarranty Service is operated by iWarranty Ltd (“We or “iWarranty”).
We are a limited company registered in England and Wales under company number 12014798 and have our registered office at 19-21 Crawford Street, London, W1H 1PJ, UK.
Our VAT Number is: 370988062
Please contact us via: iwarranty.io/contact or firstname.lastname@example.org
REGISTERING AS A REPAIRER
In order to benefit from all the features of the iWarranty Service available to Repairers you will need to register with us as a Repairer though our business app. You will be asked to provide certain information about your business including your business name, contact details and the types of products you repair.
In addition you will need to provide proof of address and any other documentation or information that we may consider necessary from time to time, such as insurance documentation, as part of the registration process and your ongoing status as a Repairer. You must ensure that the information provided by you on registration is correct, complete and not misleading. You must also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.
PROVISION OF THE SERVICES TO REPAIRERS
Following registration, we will make certain services available to you. The services will include the ability to include details of your repair business on our iWarranty Platform (“Repairer Profile”), the ability to view or receive details of jobs which have been submitted by Consumer Users (“Jobs”) and the ability to submit quotes in response to Jobs (“Quotes”).
Please note that your Repairer Profile must not contain any contact details for your business other than within the specified fields requesting the same, although you will have the ability to communicate with Consumer Users using the iWarranty Services’ online messaging systems and you may also be given the opportunity to contact Consumer Users where you have submitted a Quote in response to a Job they have posted. You must also ensure that any information you post to or transmit via the iWarranty Service, including any content contained in Repairer Profile and any Quotes and messages, complies with the provisions of our Acceptable Use Policy stated below.
Full details of the services available to Repairers via the iWarranty Service will be published on our website from time to time. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the iWarranty Service without notice.
In order to have your Repairer Profile published in the iWarranty Service and in order to submit Quotes for Jobs, Repairers must become a member by paying the applicable annual membership fees (the “Membership Fees”). Information about our Membership Fees will be posted on the iWarranty Service from time to time.
Please note that payments made for Membership Fees are non-refundable, irrespective of the number of Jobs which are notified to you and irrespective of whether or not you have submitted Quotes for Jobs or the number of Quotes which are submitted.
By becoming a member, you agree that your membership will continue for a year and renew automatically every year thereafter (each a “Membership Year”) and that the annual Membership Fee will be automatically charged to you, unless you have notified us before the renewal date that you do not wish to renew your membership for another Membership Year. You will receive an email fourteen (14) days and seven (7) days prior to renewal informing you that this is about to happen. You can cancel your membership for the coming year at any point prior to the renewal date by emailing us at email@example.com.
By becoming a member and by submitting Quotes or by allowing for Quotes to be submitted on your behalf, in respect of Jobs, you are also entering into a legally binding contract with us under which you agree to pay applicable service fees (the “Service Fee”) in the event that a Consumer User initiates a repair request via the iW platform and selects you to discuss that request (“Repair Request”), your Quote is selected by the Consumer User, or you are otherwise engaged by the Consumer User to undertake the Job. Full details of the applicable Service Fee for a particular Job or otherwise using the iWarranty Service will be published on the iWarranty Platform from time to time and will be provided whenever a Job is notified to you. You agree to notify us promptly (and in any event within one (1) working day) through the iWarranty Platform if you are selected, or engaged, by a Consumer User to undertake any Job with respect to a Quote has been submitted, by updating your Job details accordingly.
In the event that you fail to notify us within one (1) working day that you were selected or engaged to undertake a Job and we are informed that you were, or if we have reasonable grounds for believing that you were, you agree that you will be liable to pay the Service Fee to us together with an additional administration charge of £9.99 (the “Payment Administration Fee“).
You agree that Service Fees (and, where applicable the Payment Administration Fees) are payable if you receive a Repair Request, are selected or engaged to undertake a Job, irrespective of whether the Job is ultimately completed or is cancelled. We shall be under no obligation to refund such fees in respect of any Jobs which are not completed or cancelled and refunds will only be given in our absolute discretion. Under no circumstances will requests for refunds be considered where:
- they are made later than thirty (30) days after we have successfully collected a Service Fee, or invoiced you for a Service Fee, or made our first attempt to collect the Service Fee from your designated credit or debit card or other payment method; or
- they are made in respect of Jobs where we hold insufficient evidence that follow-up actions have been taken to manage the booking with the Consumer User, which must include attempts to contact the Consumer User by telephone and through the iWarranty Services’ messaging system, after the date that the booking was confirmed within the system and within a reasonable time of any contact from the Consumer User; or
- they are made at levels that we consider to be excessive based on general usage of the iWarranty Service.
Unless otherwise agreed or stated, all fees are quoted in Pounds Sterling. You are responsible for paying all fees together with any applicable VAT by such methods as we may reasonably require from time to time. Unless we have agreed in writing to invoice you for any fees due under this agreement (or agreed in writing to collect payment by some other method) we require that all fees be paid via a credit card or debit card or other payment method registered with us and you authorise us to collect all such payments immediately on the date that they become due. Where we have agreed to invoice you for any fees you agree to pay all such invoices within thirty (30) days of the date of our invoice.
In the event that we are unable to collect any fees from your designated credit or debit card or other payment method, or (where applicable) you have failed to pay any invoice submitted by us by the due date for payment, then (in addition to any other rights and remedies which may be available to us) you agree that we may charge a late payment administration fee of £9.99 (the “Late Payment Administration Fee”) together with interest on the overdue amount (from the due date up to the date of actual payment) at the rate of 4% per annum above the base rate for the time being of the Bank of England. Such interest shall accrue on a daily basis and be compounded quarterly. In these circumstances, we also reserve the rights to suspend your access to or use of the iWarranty Service until any outstanding sums are paid in full and/ or to terminate our agreement with you in accordance with the section entitled Termination below.
SUBMISSION OF QUOTES AND QUOTING DATA
By registering to use the iWarranty Service, where we have agreed a pricing structure with you in relation to your standard repair services, you agree that we may automatically submit Quotes on your behalf in response to Jobs which are posted in your area. Quotes will be formulated based on information provided by the Consumer User including product, model and job type (“Job Criteria”) as well as quoting data we hold for you (“Quoting Data”). Quotes will either be submitted to Consumer Users as standard Quotes or as “SmartRepairQuotes”. All “SmartRepairQuotes” will be clearly identified as such.
Standard Quotes will be generated where you manually submit a Quote in direct response to a Repair Request, or, where you otherwise agree, we automatically submit on your behalf based in information from you where you have either previously provided a Quote which matches the Job Criteria, or you have otherwise provided us with information about what you would quote for the Job Criteria.
SmartRepairQuotes may be automatically generated and submitted on your behalf where we do not hold Quoting Data for you which is an exact match for the Job Criteria. In these cases our SmartRepairQuotes software may use the Quoting Data we hold for you, as well as benchmarking algorithms we have developed, to predict what you are likely to quote for the Job.
PLEASE NOTE: If you use the iWarranty Service, you understand, acknowledge and agree that any Quotes we submit on your behalf will be significantly influenced by the Quoting Data we hold for you. In general, the more up to date Quoting Data we hold for you the more accurate the Quotes we submit on your behalf are likely to be. We therefore strongly encourage Repairers to provide as much Quoting Data as possible and to regularly review the Quoting Data we hold to ensure that it is accurate and up to date.
PLEASE ALSO NOTE: Whilst we are continually working to improve our SmartQuote technology and believe that the SmartRepairQuotes it generates should (in most cases) provide a good indication of what a particular Repairer is likely to quote for a particular Job, within acceptable accuracy tolerances, we do not represent, warrant or guarantee to that SmartRepairQuotes will be an accurate in all cases. Given the complexity involved in quoting for repair work for home appliances or electronics, no system can be perfect and errors and inaccuracies will inevitably occur. You should take care to carefully review all SmartRepairQuotes which have been submitted on your behalf and update or amend them (either using the iWarranty Service or in discussions with Consumer Users) if you do not consider that they are accurate. Under no circumstances will we have any liability to you, for any losses or other matters, arising from inaccuracy or other error in any SmartQuote.
You can submit, review and update the Quoting Data we hold for you by updating your profile section within the iWarranty app, searching for the product make and model, selecting a service type and then selecting the quote and updating the price. A SmartQuote can also be updated at the time of receiving a job alert by updating the price and submitting this to the Consumer User. After a Job has been accepted you cannot update the Quote for that specific Job within the iWarranty Service. However, you can discuss any changes directly with the Consumer User and edit the price for future Quotes of a similar nature.
You can choose to submit Quotes for specific types of Jobs by amending the categories for which you have Job alerts selected.
You must ensure that all Quoting Data you provide to us is (at the time of submission) accurate and not misleading.
We make it clear to all Consumer Users that all Quotes are indicative only and only become binding on Repairers once the Consumer User has confirmed it directly with you. However, you should be aware that if you significantly change or depart from Quotes given, without good reason, this may adversely impact on a Consumer User’s experience and impact on the Feedback and ratings they provide. We therefore encourage you to provide us with comprehensive and up to date Quoting Data to ensure that your Quotes are as accurate as possible.
OUR RESPONSIBILITIES TO YOU
We will provide iWarranty Service to you using reasonable skill and care and in accordance with these Terms & Conditions. However, if you use the iWarranty Service as a Repairer, you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers:
You acknowledge and agree that we will enable Repairers to post Quotes in response to a selection of Jobs based on criteria which we (in our absolute discretion) may determine from time to time. The criteria may include your geographical location as well as the quantity or quality of Quoting Data we hold amongst other criteria. In addition you acknowledge that the number of Quotes which may be transmitted to a Consumer User in relation to any particular Job may be limited to Quotes from a specified number of Repairers. Accordingly, we do not provide any guarantee that registering as a Repairer will result in you being able to submit Quotes, or in Quotes being submitted on your behalf, in relation to any Jobs, or in relation to any particular volume of Jobs, even if you have purchased membership. Nor can we guarantee that your use of the iWarranty Service will result in you winning or performing any work or any particular volumes of work.
You acknowledge and agree that we do not check or verify the details of any Jobs which are posted. We have asked all users to use the iWarranty Service responsibly and to provide accurate information, but cannot guarantee the accuracy, integrity or quality of any Jobs or other material which is posted by third parties (including Consumer Users).
By registering as a Repairer you also understand and agree that Consumer Users who have used your services will be able to provide Feedback and we may give you a rating based on the Feedback you have received. Whilst we have asked all users of the Services to act responsibly, we do not actively monitor, check or verify Feedback which is posted. Accordingly, you acknowledge and agree that we (iWarranty Ltd) shall not have any responsibility to you or liability to you for any Feedback which is posted by any Consumer User and we will not usually become involved or intervene in complaints or disputes concerning Feedback, although we reserve the right to do so in exceptional circumstances. You may, if you feel that Feedback is misleading or libellous, contact us and we will investigate but we shall not be obligated to take any action. Please refer to our Feedback Policy for further information concerning our approach to Feedback.
You agree to abide by these Terms and Conditions when using the iWarranty Service and in your dealings with Consumer Users.
You also agree to abide by the iWarranty Code of Conduct at all times when using the iWarranty Service and in your dealings with any Consumer Users.
You agree that we shall be entitled to permanently or temporarily suspend your access to and use of the iWarranty Service and/ or terminate our agreement with you, in the event that we have reason to believe that you may have failed to comply with our Terms & Conditions or Code of Conduct, or you are alleged to have done so, or we otherwise believe (in our reasonable discretion) that you have acted in a way which is or could be detrimental the iWarranty Service or its reputation. Under these circumstances we shall not be obliged to give you a refund of any Membership Fees or Service Fees you have paid.
You agree that you will only use any information concerning any Consumer User and any Jobs they have posted, which we provide to you or which you obtain via the iWarranty Service, for the purpose of submitting Quotes and (if you are selected to undertake the work) for the purposes of discussing that work with the Consumer User and undertaking the Work. You agree that you will not use such information for any other purpose without first obtaining the Consumer User’s prior consent. You also agree to keep any such information secure and to comply with all applicable laws concerning privacy and data protection in relation to your use of that information.
You shall be solely responsible for checking and verifying the details of any Job which is transmitted to you via the iWarranty Service before you agree to undertake any work for a Consumer User and for agreeing with the Consumer User the terms on which any work will be performed.
You shall be solely responsible for complying with all applicable laws and regulations in your dealings with Consumer Users and for the performance and quality of any work which you agree to undertake for any Consumer User.
You agree that your repair work or repaired or replacement parts (“Repairs”) benefit from a warranty of (90) days from the date of repair or replacement and that if within that 90 day period any Repairs are defective due to improper materials or workmanship, you will without charge for labour or parts, repair or replace such defective parts.
You agree that you must only use the iWarranty Service in connection with your own business and must not (without our prior written consent) use the iWarranty Service for the benefit of any other business providing product repair and maintenance services.
PLEASE NOTE: By registering as a Repairer and by using the Services you are agreeing that you shall be solely responsible for all products, services and work you may undertake or perform for any Consumer User or supply to any Consumer User and for your dealings with any Consumer User. You agree to indemnify us and hold us harmless from any costs, losses or claims which we may suffer or incur and which result from any information you submit or transmit via the iWarranty Service or from any work which you may agree to perform for any Consumer User or from your dealings with any Consumer User or your use of their information.
From time to time we may work with third parties to make certain opportunities to undertake product servicing and repair work available to our membership of Repairers and/ or to enable our membership of Repairers to access discounted products or services or offers or benefits provided by or in partnership with third parties (“Partner Programmes”).
If you participate in any Partner Programmes, you understand, acknowledge and agree that, in addition to continuing to comply with these Terms and Conditions and our Code of Conduct, you must also comply with any applicable Partner Programme Terms & Conditions or Service Level Agreements.
PASSWORDS AND SECURITY
If you register to use the iWarranty Service you will be asked to provide a valid and current email address. You will then receive a password (“ID”) in order to activate and access your account and use iWarranty Service. You must keep your ID confidential and must not disclose it or share it with anyone outside your business or organisation. You are responsible for preventing unauthorised use of your ID.
If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your ID, you must notify us immediately. If we reasonably believe that your ID is being used in any way which is not permitted by these Terms and Conditions, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issue has been resolved.
ACCEPTABLE USE POLICY
The iWarranty Service allows users (including Repairers and Consumer Users) to create, edit and submit material for inclusion on or transmission via the iWarranty Services, including (without limitation) by creating Repairer Profile, posting Jobs, submitting Quotes for Jobs, posting Feedback and sending messages (“User Content”). Whilst we do not seek to monitor or control the submission of User Content, we do reserve the right to delete, move and edit any User Content submitted where (in our absolute discretion) we consider it prudent or necessary to do so.
You agree to comply with all applicable laws and regulations when using the iWarranty Service. You are solely responsible for all User Content you submit for inclusion on or transmission via the iWarranty Service. You must ensure that all User Content you transmit via the iWarranty Service is lawful and honest. In particular you must not post or transmit via the iWarranty Service any User Content that:
- is fraudulent, dishonest or misleading;
- is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
- encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
- infringes the copyright or other rights of any third party;
- is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).
For further information in relation to our approach to Feedback, please see our Feedback Policy. By submitting User Content to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the User Content on or through the iWarranty Service for the purpose of operating the iWarranty Service.
Whilst we endeavour to ensure that the information available on or through the iWarranty Service is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), the iWarranty Service permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply.
Although we aim to offer you the best service possible, we make no promise that the iWarranty Service will meet your requirements. We cannot guarantee that the iWarranty Service will be fault or virus free or continuously available. Your access to the iWarranty Service may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. We may change or discontinue the iWarranty Service, or any part thereof by giving reasonable notice at any time.
To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of iWarranty Service or any fault or problem relating to the iWarranty Service or any content received via the iWarranty Service.
If we are found to have any liability to you under or in connection with these Terms & Conditions or in relation to the iWarranty Services more generally, whether under contract, tort (including negligence) breach of statutory duty or otherwise, our total aggregate liability to you shall not, in respect of any and all liabilities arising in any Membership Year, exceed an amount equal to the total Membership Fee and Service Fees paid by you to us in that Membership Year.
We may suspend or cancel your registration and/ or terminate your access to iWarranty Service and/ or our agreement with you, if you are in breach of these Terms & Conditions or have made improper use of the iWarranty Service or we have reason to believe that you may have breached these Terms and Conditions or made improper use of the iWarranty Service.
We may also terminate our agreement with you (and your membership) for convenience with effect from the end of your current Membership Year by giving not less than fourteen (14) days prior written notice to you.
You may cancel your registration at any time by informing us in writing. If you do so you must stop using the iWarranty Service. If you terminate your subscription early, you will not be entitled to a refund of any Membership Fees and Service Fees you have already paid.
The suspension, cancellation or termination of your registration and your right to use the iWarranty Service shall not affect either party’s statutory right or liabilities.
Unless otherwise stated, the copyright, database right and other intellectual property rights in the iWarranty Service (including without limitation all content, data, materials and technology used or appearing in the iWarranty Service or transmitted through it) belongs to us or our licensors. All rights are reserved.
By using the iWarranty Service you acknowledge and agree that we collect aggregated and anonymised data concerning usage of the iWarranty Service and the Jobs and Quotes and Quoting Data submitted to or via the iWarranty Service. You agree that all intellectual property rights and other rights in such aggregated and anonymised data shall belong to iWarranty Ltd and we may use this data for any purpose whatsoever. However, this data will not include any information from which particular users of the iWarranty Services (including any Consumer Users or Repairer) can be identified.
PRIVACY AND COOKIES
All notices shall be given to us via email by using the contact details set out above, or to you at either the email or postal address you provide during registration. Notice will be deemed to be given when an email is received (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 2 working days after the date of posting.
If any provision of these Terms & Conditions is held by any court of competent authority to be void or unenforceable in whole or in part, the other provisions of these Terms & Conditions and the remainder of the affected provisions shall continue to be valid.
The failure to exercise a right or remedy provided by these Terms & Conditions or by the law does not constitute a waiver of other rights or remedies.
We may revise these Terms & Conditions at any time. You are expected to check these Terms & Conditions from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms & Conditions may also be superseded by provisions or notices published elsewhere on our website or the iWarranty Service from time to time.
These Terms & Conditions will be subject to the laws of England and Wales and the English courts shall have jurisdiction to resolve any disputes between us.
These Terms and Conditions updated on 01 October 2021.