Claims Management

Digital claim registration

With iWarranty's integrated software and mobile app, registering a claim for a malfunctioning product has never been easier. Customers simply submit their claim, which is instantly verified and routed to your warranty management team's dashboard.

Instant claim registration
Automated claim verification
Accelerated claim registration

Claim validation and processing

Save your warranty management team’s time and claims resolution costs through automated claim validation, speedy identification of the product issue, and immediate processing through the quick determination of the appropriate course of action.

Faster claim processing
Improved product claims accuracy
Automated fraud detection

Claims tracking

With iWarranty, you can easily track the entire warranty claim process, starting from claim registration to claim resolution, including communication between the customer, your warranty management team, and the repairer.

Improved Transparency
Enhanced data analysis
Increased efficiency

Claims data insight

iWarranty’s claims data insights feature generates real-time reports of claims registration trends, frequently occurring product issues and associated warranty costs. Leverage this data for enhancing product quality to increase longevity and performance.

Enhanced understanding of claim trends
Identification of common product faults
Improved decision making

Workflow optimisation

Improve the overall efficiency of your claim management workflow through immediate and accurate AI-powered claim validation, identification of the appropriate course of action, and automated routing to the associated warranty management team or repairer.

Reduced time and cost allocation
More repairs, fewer replacements
Increased customer retention

Fraud prevention

Fraudulent warranty claims account for 3 to 15% of the average company's warranty costs. Digitised claim management with iWarranty counters this issue, thanks to the automated claim verification facility.